Privacy Policy

This Privacy Policy describes how fitineers.com (the “Site”, “we” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Our online store is built on WordPress and WooCommerce.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@fitineers.com or by phone/WhatsApp at +965 65663999.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment, arrange for delivery, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and — when in line with the preferences you have shared with us — provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you.
    • Personal Information collected: name, email address, phone number, order details, and any other information you choose to provide when you contact us.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • Our website is hosted by our hosting provider, who processes the data stored on our servers on our behalf.
  • Payments are processed by our payment gateway MyFatoorah. When you pay by KNET or card, your payment details are entered on MyFatoorah’s secure pages and are not stored on our Site.
  • Deliveries are handled by our third-party delivery partner Riders, with whom we share the name, address and phone number needed to deliver your order.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site with our advertising partners, including Meta (Facebook and Instagram) and Google, who may combine it with other information to deliver advertising to you.

You can opt out of targeted advertising here:

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Your rights

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use functional cookies (required for the shopping cart, checkout and login to work), performance/analytics cookies, and advertising cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

You can control and manage cookies through your browser settings. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by e-mail using the details provided under “Contact” above.

Last updated: 15-07-2026